), Special diet food available (vegetarian, halal, kosher, etc. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Contributions should be appropriate for a global audience. After a review has been submitted, you can modify it by contacting Booking.com customer service. In the summer, you may take advantage of a delicious regional lunch from our Restaurant La Syrah, outside by the swimming pool. If your plans change, you can cancel free of charge until free cancellation expires. BESTWESTERN Plus Clos Syrah, Mr & Mrs FRAMER, Following your return, we wish to respond to your complaints and allegations. We had a fish fillet and scallops for dinner, and a white Cote du Rhône to drink. Restaurant is closed from Thu, Dec 24, 2020 until Sun, Jan 03, 2021, Bar is closed from Thu, Dec 24, 2020 until Sun, Jan 03, 2021, Swimming pool #1: Closed from Thu, Oct 01, 2020 until Mon, May 31, 2021. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I am Mr RUSPELER Yves, owner of the establishment. The bar has a nice collection of cognac's and local liquors, the house wine is good enough :) we'll keep this one on our list for a future occasion. We would be delighted to welcome you back to our establishment. We chose to have wine as an aperitif and, as a result, were straightaway served our starters. yves r, Manager at Best Western Plus Clos Syrah, responded to this review Madam, Sir, Further your stay at our hotel, we would like to thanking you for sharing your experience. * Book & Save Today! Please enter the dates of your stay and check what conditions apply to your preferred room. Bathroom features (shower, bathtub, etc. That is it. Indeed, rooms are available from 3PM. Travelocity Price Guarantee . I usually make more coffees from the one package so I left the open package on the table with caffee in it for another day and left the room. Whoops! We are sorry if you have not seen the mention of this work but we have been advising our guests since December. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Error: Nice room (superior room with jets in the bath) with terras overlooking the pool. The hotel website showed imagery of a large pool and outside bar area. Also, the gentleman who dealt with us at checkout was superb. I had a oven roasted daurade and my wife had a very good lamb rack. We are happy to see that our rooms have lived up to your expectations. So our receptionist was not going to inform you about a change in our closure as there was none and she can not offer a taxi to ALL the guests of our hotel who do not read the important information on the website. We offer prices ranging from 6 euros for a glass of wine, 30 euros for a bottle and of course, grand cru wines at more expensive rates. In addition, we wants to remind you that the room "service" was offered for your order and in thoses 300€ the third was drinks. The venue has welcomed guests in Valence since 1986. Our rooms are ready from 15h, information stipulated on the booking sites and our restaurant is open from 12h to 13h30 and 19h30 to 21h30 for the service, schedules which are also stipulated. Je kunt daarnaast als een gewaardeerde gast van Valence Best Western gebruikmaken van een zwembad en een lounge die op locatie beschikbaar zijn. We try by all means to propose to our guests solutions quickly (change of room, explanation of our services, service of the bar ...). And no one in our team would allow such disrespect to our guests. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. We try to do our most so that customers do not suffer too much inconvenience. A great atmosphere in the bar for our pre dinner drinks and an amazing barman.”, “Professional and smiling employee. Our cellar includes 350 quality wines including many great wines that you will not have the opportunity to find in stores. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. We eventually negotiated a room but we were woken at 7.45am by the noise of maintenance work which continued for 2 whole days; in fact on both nights this went on until after 11.30pm. I requested a taxi and was told it would take 45 minutes to check availability; I called a taxi directly and it arrived within 15 minutes. Good choice of local fruit juice,jams, spreads etc.. First night at the restaurant we were very disappointed by the food (the fish was overcooked and the raviolis were cold and rubbery... the desserts we ordered were strange to say the least. The decoration and furnitures are good quality which provide comfort for the stay-over during the trip. Bed is really big too France standards! We are sorry that the restaurant has not lived up to your expectations. yves r, Propriétaire at Best Western Plus Clos Syrah, responded to this review Thank you for completing the survey regarding your recent stay at our property. Didn't get a great chance to check out the town but hotel was located not far off the freeway which made for easy entrance, exit. Friendly staff, good restaurant, safe parking space. Best Western Plus Clos Syrah - Offering a sundeck and a bar, Best Western Plus Clos Syrah is less than 2.9 km from Champ de Mars. I had to keep the blinds closed to try to keep the heat out. All one could desire on passing through or business trip. You just paid and left. So our receptionist was not going to inform you about a change in our closure as there was none and she can not offer a taxi to ALL the guests of our hotel who do not read the important information on the website. Avoid using profanity or approximations of profanity with creative spelling – in any language. Pictures on the website are misleading, and the notice of the construction must have been written in small letters. On arrival, even though I had paid in advance for our room, I was told that there was no record of my booking and that no rooms were available. On our final night no toilet paper was provided in our room and no one was manning the reception desk. She tried to find the best solution, she advised you a restaurant downtown that you declined instantly just by hearing the word downtown. And she could very well have offered nothing (plates or other) but she did it out of sheer kindness to try to bring you a solution. Good afternoon, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. I have been down to reception as ask if we can move rooms and to complain about a man looking in on me and the woman actually laughed in my face, shrugged and said 'renovations!' Therefore, she advised you the best solution following your request not to move being to have you deliver a meal within our establishment. Our team would be delighted to be able to tell you the sites to visit and the different methods of access. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unlike our other stay by the beach in the same class, there were no odor or mosquitoes in the rooms. Easy to find with easy parking on the edge of Valence. , Free WiFi is available. We appreciate your loyalty to our brand. Best Regards. We liked it very much. Best Western Plus Clos Syrah - Located 41 miles from Saint Geoirs airport Best Western Plus Clos Syrah offers a smoking area, an elevator and a news stand for guests' convenience. We want to apologize but the phone lines have been accidentally cut by workers and to date, the problem has been solved. When we finally checked out, there was an eight year old boy sitting behind the reception desk. However when we then went into our room there were hairs in the bathroom shower and sink and crisps all over the floor which didn't suggest a high level of cleanliness but given an extremely long journey we decided to just let it go and settled into our room. What topic(s) do you want to know more about? There are more repeat guests here than most other properties. The room service throw it in a trash. Popular attractions Valence Museum and Valence Cathedral are located nearby. About Best Western Hotels & Resorts Portes-les-Valence Founded in 1946 by M. K Guertin, Best Western Hotels & Resorts is still one of the top hotels in the globe with over 4,200 hotels in almost 100 countries and other territories across the world. She tried to find the best solution, she advised you a restaurant downtown that you declined instantly just by hearing the word downtown. Indeed, a bottle of wine was served to you by the latter at night. Surprised because our housekeepers are no longer in our hotel at 4PM, so the rooms are therefore ready at this time. We’ll even let you know about secret offers and sales when you sign up to our emails. Clean and comfortable. If no rolls were present, our maids or receptionists would automatically have brought them to you as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. All in all after our initial disappointment we had a good weekend and I would recommend this to any wishing a quiet break and also recommend you talk to the waiter about your food likes/dislikes as they are very accommodating. This service may contain translations powered by Google. The private bathrooms have a bath or shower and a hairdryer. A great atmosphere in the bar for our pre dinner drinks and an amazing barman. When we arrived after a long motorcycle ride the staff saw we were waiting at reception but were busy with the restaurant which seemed to take priority. Guests enjoy the pool. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. All we ask is that you follow a few simple guidelines. Wherever Life Takes You, Best Western Is There® Each Best Western® branded hotel is independently owned and operated. We want to assure you that the well-being of our guests is important for the all of our team. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we have a better experience for our guests in the future. The decoration and furnitures are good quality which provide comfort for the stay-over during the trip. Breakfast was what you expect of a continental, it was fresh and there was plenty to choose from. Further meals are also available in the restaurant, which can be enjoyed on the terrace, weather permitting. Please don’t include personal, political, ethical, or religious commentary. Best Western Book Best Western hotels in Valence, France. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. Our guests praise the pool and the helpful staff in our reviews. Accommodation is clean and comfortable. Location and facilities perfect for those traveling in pairs, Boulevard Pierre Tezier, 26000 Valence, France, Best Western Plus Clos Syrah has been welcoming Booking.com guests since Aug 5, 2008, I already have a booking with this property, Top Location: Highly rated by recent guests (8.0), Free private parking available at the hotel. The Hotel, equipped with a private free parking, is ideally located 5 minutes from downtown Valence by car, as well as 8 minutes from the Chabeuil airport. Pick your preferred language. The air-conditioned guest rooms feature a balcony, a safety deposit box and a desk. Otherwise I would avoid this hotel. Sincerely, Yves Ruspeler Owner Best Western Plus Clos Syrah. Send your own question to the property below. Clos_Syrah_Valence, Directeur général at Best Western Plus Clos Syrah, responded to this review Dear Mr Evans, Thank you for sharing again your experience on every website you find, So we'll answer you again. Restaurants near Best Western Plus Clos Syrah, Valence on Tripadvisor: Find traveler reviews and candid photos of dining near Best Western Plus Clos Syrah in Valence, France. Near Valence Museum. I spent two nights at this hotel. WiFi and … On arrival we realised that this bar/pool area has not even been built! Despite other comments here, we enjoyed breakfast. Reception. Booking.com may—at its own discretion—alter, modify, delete, or otherwise change these Guidelines. We are sorry if the quality and quality of our restaurant has not been up to par. Pool was clean and inviting and breakfast good. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Best Western Plus Clos Syrah that suits you best. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. A convenient centre for touring the area. The decoration and furnitures are good quality which provide comfort for the stay-over during the trip.”, “Very nice staff, well renovated, great restaurant”, “The staff dealt with a problem with the shower immediately on our way to Montpellier we ended up in a large traffic jam around Valence and decided to stay over in Clos Syrah. We appreciate your comments about our hotel and we looking forward to welcoming you again at the Best Western Clos Syrah. You have stayed in our hotel for 5 nights during which we would have been delighted to bring you another solution to your inconvenience (displacement in another hotel for example) but you did not make any remarks with the reception staff who Tried to do everything to make your stay happen at best but you refused them. We hope to receive you soon to offer you a superior experience. We speak English and 43 other languages. Respect the privacy of others. 2 properties in Valence like Best Western Plus Clos Syrah were booked in the last 12 hours on our site. Very comfortable bed. We are sorry if our reception team did not live up to your expectations, however, we offered you another room as soon as possible in a higher category. We want to thank you for your positive feedback on our property and its services such as restaurant and breakfast service. When what she should have said was, Sorry we have closed the restaurant at short notice, but we have arranged for a local taxi to take you to and from a town centre restaurant of your choice. Great room with view overlooking the pool. Indeed, due to a technical problem during our work, the telephone lines were cut and we are working now to solve this problem. Our staff is always able to listen you, to understands and react, but nothing was told about the restaurant and your deepest disapointment. We try to do our most so that customers do not suffer too much inconvenience. See 467 traveler reviews, 221 candid photos, and great deals for Best Western Plus Clos Syrah, ranked #5 of 21 hotels in Valence and rated 4 of 5 at Tripadvisor. Free parking is available on site. The garden has a nice outdoor pool, loungers and natural shade from an exotic variety of trees. Finally, we do not understand why you explained nothing at the reception, expect the a/c the evening. We put a message on the various booking sites, our website and our social media to warn our customers that work is in progress and that inconveniences can take place. Are you missing any information about this area? Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Y.RUSPELER, We needed an over night stop on our travels and were very pleased with this choice. We heartily recommend this hotel. Very clean room, helpful staff. A buffet breakfast is available on the morning. Dining . Avec ses nombreux équipements, notre hôtel près de l'aéroport Chabeuil permettra aux voyageurs de tourisme ou d'affaires de se détendre et de travailler dans les meilleures conditions à côté de la ville de Valence. The World's #1 Choice for Booking Accommodations, Great for Two Travelers. No problem we thought, we would have a drink and a sandwich . Our team would be delighted to be able to tell you the sites to visit and the different methods of access. Pour se détendre entre deux réunion… We are sorry if your feelings about the front desk person were negative but all the reception team tried to find a solution so you could have a pleasant stay in our hotel. Gasten die met een voertuig aankomen, kunnen gebruikmaken van … Not from Lyon but more of a distance to Provence area on the busy motorway that has a lot of traffic. I have never had such a miserable stay in any hotel ever, and we go to a LOT because of my partner's job!! Our hotel with pool offers 46 rooms which break down into 4 categories: the Standard Double Room, the Superior Room, as … Search for Best Western Plus Clos Syrah discounts in Valence with KAYAK. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Checkout was the opposite of our check in, super friendly and helpful and couldn't be more help. Guests enjoy the pool. We fulfill all the criteria of a four star, where there is no obligation to have a restaurant on site. Instead we were told, "you can get a take-away delivered here and we'll provide a plate, knife and fork." We hope to receive you soon to offer you a superior experience. During times of uncertainty, we recommend booking an option with free cancellation. Unlike our other stay by the beach in the same class, there were no odor or mosquitoes in the rooms. We had the Bestwestern control in August, we respect all the criteria of the chain and we would like to inform you that we are now Bestwestern Plus 4 *. If you booked through us and want to leave a review, please sign in first. The booked room was a "family" room and these rooms are all on this side. We are pleased to learn that your stay was fully satisfactory and thank you for pointing out so many positif things about our hotel restaurant. The restaurant is of a good standard and was well attended by non hotel guests, maybe best to reserve a table. Popular attractions Valence Museum and Valence Cathedral are located nearby. We are sorry if your feelings about the front desk person were negative but all the reception team tried to find a solution so you could have a pleasant stay in our hotel. The photos on our website are no longer up to date as we are under construction and we are waiting for the end to introduce our customers to our new hotel. Sincerely, Yves Ruspeler Owner Best Western Plus Clos Syrah, Madam, Sir, Further your stay at our hotel, we would like to thanking you for sharing your experience. Our day receptionist has recovered your tray at the beginning of service, 7:30. Whitebeard83, This was a great hotel only let down slightly by the check in. The Best Western Plus Clos Syrah is ideally located in the center of Valence. Main courses followed very closely. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Our restaurant has the will to offer you a moment of relaxation around a good wine and a dinner with local flavors We receive your review with the greatest gratitude. Renovation works are currently taking place at our facility, which are notified on the Bestwestern website: https://www.bestwestern.com/en/EN/book/hotels-in-valence/best-western-clos-syrah/ propertyCode.93633.html And on Booking.com and our personal website. We have the pleasure to confirm you that our hotel is pet friendly. yves r, Directeur général at Best Western Plus Clos Syrah, responded to this review Madam, Sir, We are sorry and surprised at your return. A Good stop in long Journey from Northern France To South. The hotel is off the A7 in a quiet neighbourhood with excellent parking. The private bathrooms have a bath or shower and a hairdryer. Certain services and amenities may be reduced or unavailable as a result. Please contact the hotel in advance if you wish to reserve a table in the restaurant. Our staff is always able to listen you, to understands and react, but nothing was told about the restaurant and your deepest disapointment. Search for Best Western Plus Clos Syrah discounts in Valence with KAYAK. Workers should only start at 9am, if they ever start before the management or reception team will inform them to immediately stop the noise. Absolutely amazing! Shall return! We want to assure you that the well-being of our guests is important for the all of our team. printed menus, magazines, pens, paper) removed, Use of cleaning chemicals that are effective against coronavirus, Linens, towels, and laundry washed in accordance with local authority guidelines, Guest accommodation disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay, Screens or physical barriers between staff and guests in appropriate areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses, and other tableware sanitized. Save more with our Hot Rate Deals. Would we return? We hope you will come back and see us again soon. Near Valence Museum. We are sorry if your feelings about the front desk person were negative but all the reception team tried to find a solution so you could have a pleasant stay in our hotel. The shower is large and very easy to use. Regards, Yves Ruspeler Owner Best Western Plus Clos Syrah. Highly recommend this hotel. If you don’t book a flexible rate, you may not be entitled to a refund. The separate toilet has no window and limited ventilation, but that's just a minor detail. Best Western Plus Clos Syrah is a 3 Star star hotel in Valence - perfect for a short break in France.

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